Fulfillment Policy
Fulfillment Policy
At Spazium Hospitality Property Management, we are committed to providing exceptional service and ensuring a smooth and efficient fulfillment process for our clients. This Fulfillment Policy outlines our procedures for booking, payment, cancellations, and other related matters.
1. Booking and Confirmation
Booking Requests: Clients can submit booking requests through our website www.luxecohost.com, by phone, or via email. All booking requests are subject to availability and will be confirmed within 24 hours.
Confirmation: Once a booking request is received and availability is confirmed, clients will receive a booking confirmation email detailing the property, dates, and total cost. A deposit may be required to secure the booking.
2. Payment
Payment Methods: We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. Payment instructions will be provided in the booking confirmation email.
Payment Schedule A deposit of 50% of the total cost is required at the time of booking to secure the reservation. The remaining balance is due 14 days before the check-in date. For bookings made within 14 days of the check-in date, the full amount is due at the time of booking.
**Receipts**: Once payment is received, clients will receive a payment confirmation email with a receipt for their records.
3. Cancellations and Refunds
Cancellation by Client:
- More than 30 days before Check-In: Full refund of the deposit.
- 14 to 30 days before Check-In: 50% of the deposit is refunded.
- Less than 14 days before Check-In: No refund.
Cancellation by Spazium Hospitality: In the unlikely event that we need to cancel a booking, clients will receive a full refund of all payments made. We will also assist in finding alternative accommodation options if desired.
Refund Process: Refunds will be processed within 7-10 business days of receiving the cancellation request.
4. Check-In and Check-Out
Check-In: Check-in time is from 4:00 PM onwards. Early check-in may be available upon request but is subject to availability and may incur additional charges.
Check-Out: Check-out time is by 10:00 AM. Late check-out may be available upon request but is subject to availability and may incur additional charges.
5. Property Management Services
Arrival and Departure Inspections: We conduct thorough inspections of the property before check-in and after check-out to ensure it is in excellent condition and to address any issues promptly.
Guest Support: Our team is available 24/7 to assist guests with any inquiries, concerns, or emergencies during their stay.
6. Property Maintenance
Regular Maintenance: We ensure all properties are well-maintained and in good working order. Regular maintenance and cleaning services are provided to uphold the highest standards of quality and cleanliness. Emergency Repairs: In the event of any urgent maintenance issues, we will promptly address and resolve the matter to ensure minimal disruption to our guests.
7. Client Responsibilities
Property Care: Clients are expected to take good care of the property and report any damages or issues immediately. Any damages caused by the client or their guests will be the client's responsibility and may result in additional charges.
Adherence to Rules: Clients must adhere to all property rules and regulations, including occupancy limits, noise restrictions, and any other specific guidelines provided for the property.